9-1-1: Call if you can, text if you can’t

San Diego CA— Text to 9-1-1 is now available in San Diego County. This includes the Sheriff’s Department, all police and fire/Emergency Medical Services (EMS) agencies.
Calling is still the fastest way to reach 9-1-1. However, there are situations when texting may be the better option.
• You’re deaf, hard of hearing, non-verbal or have difficulty speaking
• You’re in a situation where it’s not safe to call 9-1-1 for help
• You’re having a medical emergency and cannot speak on the phone

How does Text to 9-1-1 work?

• Enter the numbers 911 in the “To” field
• Give the location and nature of your emergency
• Send the text message
• Respond to dispatcher questions and follow instructions
Data and message rates may apply. Do not use emojis, abbreviations and acronyms. Photos and videos cannot be sent to 9-1-1. Currently, the service is only available in English. Messages
sent to 9-1-1 cannot include other people. Similar to 9-1-1 calls, Text to 9-1-1 is for emergencies only. Intentional misuse of the system is a crime and is a punishable offense. If you accidentally sent a message, send a reply clarifying there is no emergency. Cell phone reception varies by location. If Text to 9-1-1 is not available, you will receive a bounce back message asking you to call 9-1-1.
Remember: Call if you can, Text ONLY if you can’t.